Account Supervisor

No One Knows Patients Better

Patients & Purpose (P&P) is premier patient marketing agency. For 20+ years across 150+ brands, we’ve been focused on the patient and consumer healthcare experience through digital innovation, data mastery, unparalleled insights, and breakthrough creative. How many other agencies can say that?

Our Culture Connects Us

We’re all passionate about improving patients’ lives, but we share a lot more than a common purpose. Work-life balance, DE&I, employee training, and just plain having fun are all core to our culture. We want what’s best for our people, because ultimately, that’s what’s best for our agency. Check out our socials to get sense of who we are. 

Title: Account Supervisor

Company/Location: Patients & Purpose / New York

Department/Discipline: Account Services

Responsibilities:

• Execute strategy, provide brand stewardship and maintain strong client satisfaction on assigned brand(s)
• Communicate client needs to all cross functional partners ensuring projects are on brief and in line with brand strategy
• Effectively present the agency’s recommendations, points-of-view, or strategy documents to clients, taking a leadership role in their preparation
• Work with Project Management to provide accurate and timely product forecasts – while seeking supervisor’s input on critical situations or changes
• Ensure that team members know and follow established agency account procedures, including but not limited to; account files, approval process and status reports
• Develop presentations to sell recommendations to client(s)
• Conduct regular meetings with account group team to discuss client issues, opportunities and work in progress
• Supervise and motivate account group team to ensure a high level of client satisfaction
• Coach and develop direct report(s) by creating individual development plans, providing on the job learning and ensuring attendance at relevant OHGU courses
• Participate in all management courses offered by OHGU as assigned
• Support and/or lead team or agency initiatives as assigned
• In person client travel is required

Qualifications and Experience:

• Bachelor’s degree with a minimum of 3 years of medical marketing or agency experience
• Previous experience managing one or more direct reports
• Superior verbal and written communication skills
• Able to collaborate across a multi-disciplinary brand team
• Excellent presentation skills with an ability to present ideas to brand teams and clients
• Experience working on digital projects or accounts with strong digital focus
• Proficient in Microsoft Office